Last Updated: 1st JUNE 2019
Last Updated: 1st JUNE 2019
LIVMO Inc. Pte Ltd (‘LIVMO’, ‘we’, ‘us’, ‘our’) are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.
SCOPE OF TERMS
If you change your Country of Residence, the Data Controller and/or Payments Data Controller will be determined by your new Country of Residence as specified above, from the date on which your Country of Residence changes. To this end the Data Controller and/or Payment Data Controller that originally collected your personal information will need to transfer such personal information to the new applicable Data Controller and/or Payments Data Controller due to the fact that such transfer is necessary for the performance of the contractual relationship with you.
INFORMATION WE COLLECT
There are three general categories of information we collect.
Information You Give to Us
Information that is necessary for the use of the LIVMO Platform.
We ask for and collect the following personal information about you when you use the LIVMO Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
Information you choose to give us
You may choose to provide us with additional personal information in order to obtain a better user experience when using LIVMO Platform. This additional information will be processed based on your consent.
Information that is necessary for the use of the Payment Services
The Payments Data Controller needs to collect the following information, as it is necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services:
Information We Automatically Collect from Your Use of the LIVMO Platform and Payment Services
When you use the LIVMO Platform and the Payment Services, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the LIVMO Platform and Payment Services.
Cookies are widely used in order to make websites work, or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access Klook Platform and helps us to create better user experience for you. You will find more details about cookies and similar technologies that we use.
Your data privacy and confidentiality are our top priority and we do our very best to safeguard the information you entrusted to us. For more information, you can review our Privacy Notice here.
What are cookies?
Cookies are widely used in the Internet. They are small text files stored in your browser that contain basic information about your internet use, such as login details and your previous browsing records.
A cookie can be classified in terms of its (i) duration and (ii) the party who places it:
Session cookies and Persistent cookies
The duration of cookies depends on whether they are session or persistent cookies. Session cookies expire once the browsing session ends.
Persistent cookies are saved on your computer or mobile device for a fixed period of time. When you visit a website, your browser will retrieve these cookies so that the website will recognise your device and personalise your site experience according to your previous browsing records.
First-party cookies and Third-party cookies
We will ensure that cookies will not be used for any purpose other than those described here.
Consent to cookies
How can you manage your consent?
Cookies settings can normally be found in the preference or settings menu from your browser, for example:
Information We Collect from Third Parties
LIVMO may collect information, including personal information, that others provide about you when they use the LIVMO Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through the LIVMO Platform and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
HOW WE USE INFORMATION WE COLLECT
We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the LIVMO Platform, create and maintain a trusted and safer environment and comply with our legal obligations.
Provide, Improve, and Develop the LIVMO Platform
We process this information given our legitimate interest in improving the LIVMO Platform and our Members’ experience with it, and where it is necessary for the adequate performance of the contract with you.
Create and Maintain a Trusted and Safer Environment
We process this information given our legitimate interest in protecting the LIVMO Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
Provide, Personalize, Measure, and Improve our Advertising and Marketing
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your LIVMO Account.
How the Payments Data Controller uses the Information Collected
The Payments Data Controller processes this information given its legitimate interest in improving the Payment Services and its users’ experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
SHARING & DISCLOSURE
Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third party application or website to access your LIVMO Account or when you participate in promotional activities conducted by LIVMO partners or third parties.
Sharing between Members
To help facilitate bookings or other interactions between Members, we may need to share certain information, including personal information, with other Members, as it is necessary for the adequate performance of the contract between you and us, as follows:
Profiles, Listings, and other Public Information
The LIVMO Platform lets you publish information, including personal information, that is visible to the general public. For example:
Based on our legitimate interest to promote the LIVMO Platform we may display parts of the LIVMO Platform (e.g., your Listing page) on sites operated by LIVMO’s business partners, using technologies such as widgets or APIs. If your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.
Information you share publicly on the LIVMO Platform may be indexed through third party search engines. In some cases, you may opt-out of this feature in your Account settings. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.
Additional Services by Creators
Creators may need to use third party services available through the LIVMO Platform to assist with managing their Accommodation or providing additional services requested by you, such as cleaning services or lock providers. Creators may use features on the LIVMO Platform to share information about the Guest (like check-in and check-out dates, Guest name, Guest phone number) with such third party service providers for the purposes of coordinating the stay, managing the Accommodation, or providing other services.
Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights
LIVMO may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with legal process and to respond to claims asserted against LIVMO, (iii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iv) to enforce and administer our Terms of Service, the Payment Terms or other agreements with Members, or (v) to protect the rights, property or personal safety of LIVMO, its employees, its Members, or members of the public.
These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person’s vital interests or for the purposes of our or a third party’s legitimate interest in keeping the LIVMO Platform secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage.
Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon LIVMO’s property, its Members and the LIVMO Platform. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that Member about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.
LIVMO may use a variety of third party service providers to help us provide services related to the LIVMO Platform and the Payment Services.
LIVMO and the LIVMO Payments will need to share your information, including personal information, in order to ensure the adequate performance of our contract with you.
To enable or support us in providing the LIVMO Platform and the Payment Services, we may share your information, including personal information, within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control.
Social Media Platforms
Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or the LIVMO Platform. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be if your interest.
The social media platforms with which we may share your personal data are not controlled or supervised by LIVMO. Therefore, any questions regarding how your social media platform service provider processes your personal data should be directed to such provider.
We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
OTHER IMPORTANT INFORMATION
Analyzing your Communications
We may review, scan, or analyze your communications on the LIVMO Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
These activities are carried out based on LIVMO’s legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.
Linking Third Party Accounts
You may link your LIVMO Account with your account at a third party social networking service. Your contacts on these third party services are referred to as “Friends.” When you create this link:
We only collect your information from linked third party accounts to the extent necessary to ensure the adequate performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.
THIRD PARTY PARTNERS & INTEGRATIONS
The LIVMO Platform may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services (“Third Party Partners”). LIVMO doesn’t own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, LIVMO, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.
You may exercise any of the rights described in this section before your applicable LIVMO Data Controller and Payments Data Controller by sending an email to LivMo@GoLivMo.com. Please note that we may ask you to verify your identity before taking further action on your request.
Managing Your Information
You may access and update some of your information through your Account settings. If you have chosen to connect your LIVMO Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.
Rectification of Inaccurate or Incomplete Information
You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your LIVMO Account).
Data Access and Portability
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Data Retention and Erasure
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide services to you, you can request that we erase your personal information and close your LIVMO Account. Please note that if you request the erasure of your personal information:
Withdrawing Consent and Restriction of Processing
Where you have provided your consent to the processing of your personal information by LIVMO you may withdraw your consent at any time by changing your Account settings or by sending a communication to LIVMO specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims.
To facilitate our global operations LIVMO may transfer, store, and process your information within our family of companies or with service providers based in Europe, India, Asia Pacific and North and South America. Laws in these countries may differ from the laws applicable to your Country of Residence.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your LIVMO Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your LIVMO Account, please contact us following the instructions in the Help Center on the LIVMO Platform.
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